Key idea:

digital transformation of Singapore is aimed at improving the quality of life in society. These are consistent state reforms in the areas of health, education, transport, housing and utilities, which are carried out primarily with care for citizens. Public administration of Singapore is not only a high-tech service: every public sector worker shares the mission and values of serving citizens wholeheartedly, creating new opportunities in the digital world for Smart Nation.

Questions for part 1:

1) What makes the mission and goals common for government employees, businesses, social services, and institutions?
2) What is primary: transformation of thinking or digital transformation of technologies? How is it necessary to transform the management culture so that technologies "take root" and fall on prepared ground?
3) The basic principles of digital public administration are the following:

a. Intuitive, easy to use and relevant to the needs of digital services.

• How does it happen that services which are based on digital technologies very quickly become an unnoticeable and natural part of people's daily lives?
• What technologies are used to design services that meet people's needs?
• What technologies do allow to develop services that take into account all the needs of citizens?
• What are the plans for further improvement of services?

b. You need to provide information or request assistance only once, since the data will be transmitted to the relevant state authorities.

• How was it possible to implement cooperation between various authorities and optimize processes?
• How to avoid mistakes in communication?
• What is the regulatory framework that allows authorities to transfer data to each other? Is there a common state database of citizens? How is access to the data implemented?

c. Data security.

• How is the information security technology implemented? What are its basic principles? What technologies are used? How do they work?

4) The strategy for creating a digital government includes:

• Integration of services around the needs of citizens and businesses.
• Creation of a common digital platforms and data platforms.
• Operation of reliable, fault-tolerant and secure systems.
• Increasing of digital capabilities to drive innovations.

Co-creation together with citizens and businesses, as well as promoting technology adoption.

• What is the role and place of digitalization in maintaining and enhancing Singapore's competitiveness?
• Ethics: the introduction of digital public administration creates a number of ethical problems such as total surveillance, the use of citizen data without their knowledge. What are the values and priorities of public administration and how do they help to meet ethical challenges?
• What social technologies do allow to implement the strategy? How is the interaction of government, society, and business organized?
• What social technologies do allow to implement the strategy? How is innovation development organized? Which organizations are involved in innovation development? How are innovations integrated into the public sector?
• How is the mechanism of public-private partnership organized and implemented?
• How does the state encourage private investment and large investment companies to develop the technology sector?
• How do the platforms and services work? What principles are they based upon?
• Are there any strategies for development of platforms that play the role of digital economy infrastructure (banking, trade, logistics, service), for example: do everything on your own, partner with other countries and technology companies, develop in partnership, etc.?
• What makes them safe and reliable?
• What are significant projects being implemented now?
• What steps are planned for the next 3-5 years?

Materials:

1. About 'Smart Nation' the Singapore government initiative to turn the city-state into a "living laboratory" — a kind of platform for testing smart solutions to urban problems.
Singapore is striving to be the world's first 'smart city' // Ehgadget. URL: https://www.engadget.com/2016/11/03/singapore-smar...

2. How an innovative environment is being created in Singapore.
Creating an innovation culture — Singapore's not-so-secret formula to becoming a regional tech hub // South China Morning Post. URL: https://www.scmp.com/tech/enterprises/article/3026....

3. How the state AI-driven projects will affect various spheres of live.
Singapore wants widespread AI use in smart nation drive // ZDNet. URL: https://www.zdnet.com/article/singapore-wants-wide...

4. About attracting high-tech companies in Singapore.
Singapore flexes its standing as Asia's technology capital // Singapore Economic Development Board. URL: https://www.edb.gov.sg/en/news-and-events/insights...

5. On creating a new division that unites governmental agencies to develop AI as a strategic capability.
Singapore ramps up AI drive with inter-agency unit // ZDNet. URL:
https://www.zdnet.com/article/singapore-ramps-up-ai-drive-with-inter-agency-unit/

6. On the state's development of standards for new technologies.
Singapore looks to establish new standards for emerging technologies // ZDNet. URL:
https://www.zdnet.com/article/singapore-looks-to-establish-new-standards-for-emerging-technologies/

7. On development strategy of digital government in Singapore.
Digital Government Blueprint // Smart Nation and Digital Government Office. URL: https://www.tech.gov.sg/files/digital-transformati...

Eradication of corruption.

Key idea:

The fight against corruption, along with increasing the salaries of public sector workers, has made it possible to create a decent and honest government, where employees strive to do their work efficiently to improve the well-being of citizens. The fight against corruption ensured the legality of actions and decisions, and excluded cases of negligence and carelessness of public sector workers.

Questions:

- What are the principles public sector workers are currently being guided by and how was that achieved?
- Are tough authoritarian measures against corruption effective?
- The fight against corruption in Singapore combines a set of solutions: punishing corruption, improving the welfare and quality of life of public sector workers, education and selection of potential employees. What role does digitalization play in these three components? What digital technologies are used to support this system?
- How does the anti-corruption legislation work? What are the mechanisms of its work?

Materials:

Fighting corruption in Singapore // Cyberleninka. URL:
https://cyberleninka.ru/article/n/borba-s-korruptsiey-v-singapure

Education system.

Key idea:

Singapore's education system combines academic rigor of consistent traditional study of academic knowledge, and the variability of educational trajectories and transitions between levels of education. The principle of the education system is to provide students with a wider choice to meet their different interests and ways of learning. Being able to choose what and how they learn will encourage them to become more proficient in their learning.

Questions:

• How does digitalization contribute to the development of the education system?
• Do you consider learning as the basis of the education system, or should the focus be on developing students ' competencies, such as creativity, criticality, etc.?
• How does the variability of the education system contribute to the development of latent talents of students?
• How hard is it for students to study and pass exams?
• How does startup acceleration work? What support measures are being implemented? What results have been achieved?

Materials:

1. Why is the Singapore's eduction system so successful? Why is Singapore's school system so successful, and is it a model for the West? // The Conversation. URL: (http://theconversation.com/why-is-singapores-school-system-so-successful-and-is-it-a-model-for-the-west-22917)

2. On the digitalization of Singapore's education system.
Digital Education In Singapore // Global Statement. URL: (https://globalstatement.wordpress.com/2014/09/02/digital-education-in-singapore/)

Structure of the education system. Education in Singapore // Ministry of Education Singapore. URL: (https://www.moe.gov.sg/education/education-system)

3. Singapore to issue diplomas based on blockchain.
Singapore To Issue Diplomas Based On Blockchain // SiliconANGLE. URL: (https://siliconangle.com/2019/05/03/singapore-issue-diplomas-opencerts-blockchain-nationwide/)

Banking system

Key idea:

The banking system meets the needs of business and offers the best conditions for doing business. Digitalization of the banking system has made it possible to create conditions for partnership between the state and business, as well as comfortable use of services for users.

Questions:

• What is the particularity of the Singapore banking system comparing to the global one?
• How do digital banks work from a regulatory, legislative, and technological points of view? How does the security system work?
• What are the benefits and advantages of digitalization of banking services?
• Is there a difference between traditional and digital banking services?
• How does the public procurement system work? What reforms of the system have been made? What makes the public procurement system transparent and convenient? What makes it possible to avoid corruption and make the system secure?

Materials:

1. Digital transformation of banking system
DBS, Netflix, Alibaba among top 20 firms globally that have successfully transformed their business: Study // Today. URL:

(https://www.todayonline.com/singapore/dbs-among-top-20-companies-have-transformed-their-business-study)

2. Singapore's new digital services.
Banks offer new digital services to meet needs of consumers, from millennials to seniors // Today. URL:

(https://www.todayonline.com/singapore/banks-offer-new-digital-services-meet-needs-consumers-millennials-seniors)

3. Virtual banks.
Singapore Studying Whether to Allow Digital-Only Banks // Bloomberg. URL:

(https://www.bloomberg.com/news/articles/2019-05-07/singapore-says-it-s-studying-whether-to-allow-digital-only-banks)

4. Digital transformation of financial and technological initiatives.
Singapore Fintech Hub to Focus on Economy's Digital Transformation: MAS // Bloomberg. URL:

(https://www.bloomberg.com/news/videos/2019-11-12/singapore-fintech-hub-to-focus-on-economy-s-digital-transformation-mas-video)

Governmental services

1. Contactless immigration clearance in Singapore from 2022
Contactless immigration clearance for S'poreans from 2022, and a new 24/7 ICA service centre on the way // Today. URL: https://www.todayonline.com/singapore/contactless-...

2. Singapore lets firms apply for trademarks via mobile app. What technologies were used and how it works.
Singapore lets firms apply for trademarks via mobile app // ZDNet. URL: https://www.zdnet.com/article/singapore-lets-firms...

3. Singapore to launch QR identity verification tool for businesses.
Singapore to launch QR identity verification tool for businesses // ZDNet. URL: https://www.zdnet.com/article/singapore-to-launch-...

Key idea:

Big data technologies, the Internet of things, and artificial intelligence are used in every area of people's lives and activities. Technologies allow you to own information about users and products, make decisions, automate routine processes, and improve the speed and quality of production of products and services

Questions (for each case of technology application):

- How do technologies work for creating a service/product?
- What data do you collect and what decisions do they allow you to make?
- What processes have you managed to optimize?
- What tasks did you manage to solve with the help of artificial intelligence?
- How have the process of implementing technologies into the product manufacturing or providing a service been taking place?
- What exactly has digital technology improved in your product / service?
- What risks do you see in using technologies? How is security organized in the use of technologies?

Materials:

Technologies

1. Sleek startup helps companies to get rid of paper document flow in favor of digital one.
Sleek lets companies incorporate and operate in Singapore — without the pain of paperwork // TechCrunch. URL: https://techcrunch.com/2019/06/03/sleek/

2. Securing Singapore's digital future. Enabling Singapore's digital future // Tech in Asia. URL: https://www.techinasia.com/enabling-singapores-dig...

3. Contactless payment for purchases will be possible thanks to a combination of facial recognition technology, AI and data analysis. Singapore-based technology firm Le Tach is developing such a concept.
Pay for shopping items through facial recognition? It could happen in Singapore // Today. URL: https://www.todayonline.com/singapore/pay-shopping-items-through-facial-recognition-it-could-happen-singapore

4. The pilot Singapore program of assistance to technology companies in attracting foreign talents.
Pilot programme to help tech firms in Singapore recruit foreign talent // Today. URL: https://www.todayonline.com/singapore/pilot-progra...

Cyber security

1. Researchers of the National University of Singapore and Singtel demonstrate new quantum key distribution technique over Singtel's fibre network.
Researchers in Singapore demonstrate new quantum key distribution technique over Singtel's fibre network // ZDNet. URL:
https://www.zdnet.com/article/researchers-in-singapore-demonstrate-new-quantum-key-distribution-technique-over-singtels-fibre-network/

2. Committee formed to review data security practices across the public sector.
Committee formed to review data security practices across the public sector // Today. URL:
https://www.todayonline.com/singapore/committee-formed-review-data-security-practices-across-public-sectorcid=h3_referral_inarticlelinks_03092019_todayonline

3. Government agencies to adopt measures to protect public's personal details.
Govt agencies to adopt measures to protect public's personal details // Today. URL: https://www.todayonline.com/singapore/govt-agencies-adopt-measures-protect-publics-personal-details-being-stolen

Public health services

1. Singtel, in collaboration with AIA insurance group, launched the StepUp rewards program. The app allows users to earn points for walking and refund up to 3 GB of mobile data.
You Can Now Walk 10,000 Steps/Day For 3GB Mobile Data With Singtel AIA's New Scheme // MS News. URL: https://mustsharenews.com/singtel-stepup/

2. City project, a partnership between Fitbit and the Health Promotion Board, designed to encourage Singaporeans to adopt healthier habits.
HPB partners Fitbit to encourage Singaporeans to adopt healthier habits // Today. URL:
https://www.todayonline.com/singapore/hpb-partners-fitbit-encourage-singaporeans-adopt-healthier-habits
Fitbit will give every citizen in Singapore a free Fitbit, with a catch // Digital Trends. URL:
https://www.digitaltrends.com/health-fitness/fitbit-singapore-health-contract-fitness-trackers/

3. Creation of an integrated community of specialists in the field of healthcare, medical education and translational research.
Vision // HealthCity Novena. URL: https://www.ttsh.com.sg/About-TTSH/healthcitynovena/Pages/Vision.aspx

Transport

1. Digital technologies in Singapore to improve the comfort, convenience and reliability of public transport systems in the Smart Urban Mobility project: contactless ticket sales, barrier-free environment in public transport, autonomous shuttles.
Smart Urban Mobility // Smart Nation Singapore. URL: https://www.smartnation.gov.sg/what-is-smart-natio...

2. Driverless transport in Singapore — why, what, and what for they are testing.
Autonomous Vehicles // Smart Nation Singapore. URL: https://www.smartnation.sg/what-is-smart-nation/initiatives/Transport/autonomous-vehicles

3. Contactless fare payment for public transport in Singapore — RFI system, SimplyGo.
Contactless Fare Payment for Public Transport // Smart Nation Singapore. URL: https://www.smartnation.sg/what-is-smart-nation/initiatives/Transport/contactless-fare-payment-for-public-transport

4. Pilot project of a public bus upon request, autonomous shuttles in Sentosa. On Demand Shuttle // Smart Nation Singapore. URL: https://www.smartnation.sg/what-is-smart-nation/initiatives/Transport/on-demand-shuttle

5. The use of open data and analytics for urban transport in Singapore. As a result, the waiting time decreased by 3-7 minutes, and there were 92% fewer crowded routes.
Open Data & Analytics for Urban Transportation // Smart Nation Singapore. URL: https://www.smartnation.sg/what-is-smart-nation/initiatives/Transport/open-data-and-analytics-for-urban-transportation-1
https://sgtrafficwatch.org

6. Singapore's smart urban transport system. Real time transport monitoring, taking instant action. Results.
Tomorrow's Cities: Singapore's plans for a smart nation // BBC News. URL: https://www.bbc.com/news/technology-39641262

7. Expanding Singapore's ground transport network.
Upcoming Projects // Land Transport Authority. URL: https://www.lta.gov.sg/content/ltagov/en/upcoming_projects.html

8. Improvements of Singapore's transport system.
Improving Singapore's land transport in 2019 // Today. URL: https://www.todayonline.com/commentary/improving-singapores-land-transport-2019

9. Sea Transport Industry Digital Plan (IDP).
Sea Transport Industry Digital Plan // IMDA. URL: https://www.imda.gov.sg/programme-listing/smes-go-digital/industry-digital-plans/sea-transport-idp

10. The digital transformation of infrastructure of Southeast Asia.
The Digital Transformation of Infrastructure // Reuters. URL:
https://www.reuters.com/sponsored/article/the-digital-transformation-of-infrastructure